How do you shake hands with someone who doesn’t have hands? When it comes to interacting with people with disabilities, our concern about doing something accidentally inappropriate can sometimes cause us to behave awkwardly, be tentative, make unintentional mistakes, and cause injury or insult.

The Cook Ross Disability Etiquette Guide conveys critical information so you can increase your confidence that you are being courteous, not condescending. The Guide identifies key barriers that, when unknown, may compromise inclusion, trust, and cooperation. As a result of reading this Guide, people will begin to ask more questions, gather more information, and relate more honestly. It will support all readers in questioning their assumptions and judgments about all people—not just people with disabilities.